Benefits of Managed Cloud Services

managed cloud services

What are Managed Services?

Managed Services provide your technical resources and employees with the care and support that an internal IT team would typically handle. From hardware and software up keep, specific server complications, to end user support, they take care of the back end hassle, which, in turn, helps your organization run more smoothly.


Add the cloud to bring you up to speed.

The cloud has been around long enough that its concept is pretty much understood. You basically can access all of your documents, anywhere, at any time, on any device. While the thought of cloud computing sounds simple and intriguing, managing the cloud of any organization isn’t an easy job to do. It requires ample expertise and skill sets to manage it efficiently. With this being said, tech companies nationwide have emerged into selling cloud as a service rather than a product. Introducing: Managed Cloud Services.

What are Managed Cloud Services?

Managed cloud services takes all the components from the regular services offered and brings it to the cloud. By hiring out for your cloud services, you can rest assured that your data is secured. Our experts would safely transfer all of your information to the cloud and protect it on a 24/7 basis. Think about it this way, you would be basically hiring a personal bodyguard for your business. While Superman business leaders do exist, they don’t necessarily have to. Code and computer errors are basically a second language that you don’t need to learn. Focus on building your business and let Kincaid Network Solutions take care of the back end.

Why should you consider Managed Cloud Services?

Think about it this way. If your Email server, customer relationship management system, financial application or network goes down, while you are in an important sales meeting or on vacation… that would be bad.  The time it takes you to fix the problem could cause headaches and make you lose out on productivity and revenue. Not only do Managed Cloud Services afford your business the robustness and performance of a true datacenter, they provide you with security and monitoring to ensure issues are quickly acknowledged and resolved by a professional, to keep you up and running.

Interested in more information?
Contact a specialist at Kincaid Network Solutions to get set up.
The time is now to start working conveniently, efficiently, and securely.

Dan is the Chief Information Technology Architect at Kincaid Network Solutions. Connect with him on .

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What is an MSP? Part 3: Summary

Computer Lib 2nd edition fist diskette logo TRACED in high resolution!If disaster strikes, will you be a survivor or a statistic? We’ve covered the points of what an MSP is, what benefits having one can provide for your business and what an MSP entails. So what is left to learn?

In Summary

A managed service provider will not only help to simplify the administration of your business, leaving you to concentrate on generating revenue and looking after your customers, it can also help provide redundancy and fail-safes for your company that may be extremely costly and time-consuming to implement yourself.  

As your business grows, so do the requirements to maintain computer systems that support your business processes.

The main reason most companies are unable to recover from a disaster is that the only version of accounting, billing, and customer records are maintained on the business premises. A reputable IT services company will immediately establish a schedule and implement a server disaster recovery plan to back up all electronic information on the computers and will recommend a document management plan to move all paper records into document imaging software.

All backups are maintained off-site in a completely different region so that a natural disaster cannot destroy both the business site and the backups.

Following a catastrophic event, the MSP will begin to execute the pre-developed disaster recovery plan. All the efforts to develop the plan will save your business from certain extinction. Hopefully your business will never need the plan, but if a tornado, fire, hurricane, or flood destroys your physical business site, the equipment will be replaced and the information will be restored to its original state within days of the event.

The business can then recover relatively quickly.

So please remember, with data rapidly becoming the most important asset your business has, you need to be able to recover your critical information under any circumstance so your business can survive.

Once again, will you be a survivor or a statistic?  Unless you are completely sure your business would survive a catastrophe, please come speak to us and get a network evaluation and get on your survivor island.

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What is an MSP? Part 2: The Benefits of an MSP for Your Business and What an MSP Includes

Macro Computer Circuit Board #3If disaster strikes, will you be a survivor or a statistic?

What Are the Benefits of an MSP for Your Business?

Is your business looking for ways to improve profits, growth, and increase efficiency, while reducing waste, risk and liability?  Then here are some benefits you will enjoy:

  • solutions that take the hassles out of managing and maintaining your critical IT systems
  • keeping your IT network reliable and running at peak performance
  • saving you money by keeping your business productive and running at full speed
  • give you peace of mind knowing that your network is secure and protected
  • help you, either on specific projects, or be your entire IT department
  • customize a support plan that is tailored to your environment, and meets your specific technology management and support needs

Those are some of the benefits you will enjoy.  So the solution is to be proactive, not reactive.

What Does the MSP Include?

Basically the MSP includes day to day operations of your network and your IT project management plan.  Now for 6 specifics:

1.) IT Strategy and Planning

There are a lot of technologies out there and a lot of ways to make your business run more smoothly and at a lower cost. MSP’s can help you build a strategy that puts these technologies to work for you. We provide strategic planning and IT consulting services to help with emerging technologies.

Remember when you had an IT support question or issue, or your network was down and you had to worry about getting someone on the phone, receiving accurate answers, or the amount that it will cost?

Those days are over with an MSP. Your systems are constantly maintained, monitored, updated, and backed up so your network is RELIABLE! No more waiting, wondering or paying for down time. You get one fixed price for your own IT staff.  Would this help with budgeting your monthly expenses?

Did you know downtime can cost a company upwards of $2,000 an hour? Every business has to control IT costs and stay off the spending roller coaster. Prevention is the best medicine. With the MSP, each and every day your IT network is receiving maintenance of your servers, workstations and mobile computers. We monitor your network for spyware, virus activity, and failed backups and keep your systems patched and updated.

Your backups probably get used more than you think. Users mistakenly delete files or e-mails and it’s convenient to go to last night’s backup to restore them. You may even take a hard drive or a tape offsite once a week. But what happens when the backup itself is destroyed, or there’s nothing to restore it back to? 

With data rapidly becoming the most important asset your business has, you need to be able to recover your critical information under any circumstance so your business can be a survivor.

2.) Server and Desktop Management

We proactively update, back up, and manage all your computers and servers remotely. Every aspect of your network is monitored and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated remote support center. 

Let us help you to reduce server operational expenses, increase server availability, improve data protection, and enhance flexibility by implementing an IT disaster recovery plan.

You will maximize your servers’ return on investment, and can then focus on the priorities of your business.

3.) Firewall Management

Firewalls are a key component of a secure network and must be managed properly to ensure they protect your critical information assets.

Since Firewalls are configured to allow “good” traffic in but keep “bad” traffic out, they need to be updated continuously to support constantly changing business requirements.

Firewall management can be resource-intensive and can require a high skill level. Because of the effort and complexity involved, a majority of firewall breaches are caused by improper configuration. We review your current firewall configuration to ensure your business is properly protected.

4.) Help Desk

Have an urgent problem? You can actually speak to us if you have a problem! We can fix most problems remotely, so that you are back up and running without having to wait for a technician to come to your office.

5.) Onsite Support and Emergency Response

We provide regularly scheduled visits to perform routine service and optimization of IT infrastructure. We also provide emergency visits for unforeseen failures, troubleshooting and repairs.

6.) Business Continuity

To ensure that critical business functions will be available to an organization, business continuity planning is a vital process that must be carried out daily to maintain consistency and recoverability at the time of any natural or human disaster. Having a solid business continuity plan will allow your business to restore and recover.

The time your company will invest in building your business continuity plan, will provide insights on improving your workflow. Typical improvements come from better records retention policies and the elimination of redundant activities. It will also increase client confidence.

Your clients will feel better about their relationship with your firm knowing that you are prepared to deal with a serious business interruption.

Those are 6 items the MSP includes that provide you with small business network solutions that you need…

(To be continued in “What is an MSP?” part 3)

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What is an MSP? Part 1: Be on Your Survivor Island with a Managed Service Provider (MSP)

You have insurance for so many purposes, many of which are required by law. We are required to have auto insurance and homeowners insurance. We know the risks we face if we don’t have business insurance, liability insurance, or life insurance. 

What if you are in a flood zone and don’t have flood insurance? And what about the risk of being completely wiped out financially if you don’t have health insurance?  

Have you ever thought of the peace of mind you would have if you put an MSP into place? An MSP is essentially a profit enhancer and an insurance package, all in one!  Unless you have an MSP, your computer networking infrastructure may be at risk.

Did You Know…

  • 87% of companies that lose access to their corporate data for more than 7 days go out of business within a year?
  • 30% of all businesses that have a major fire go out of business within 1 year? …….70% fail within 5 years?
  • 80% of companies that suffer a major disaster and don’t have any form of contingency planning go into liquidation within 18 months?
  • When disaster strikes 5 businesses, only 1 of those businesses will ever recover? 

Can you say “YES” to this question?…. If a fire or natural disaster affected or destroyed your business, would your business survive and continue to function within an acceptable period of time?

If you cannot answer with a definite YES, an MSP may restore your peace of mind, since they can offer: equipment and software management, off-site backup schedules, and a full disaster recovery plan.  

If disaster strikes, will you be a survivor or a statistic?  

I’ll cover the 3 most commonly asked questions we hear:

  1. What is a managed service provider?
  2. What are the benefits of an MSP for your business?
  3. What does the MSP include?

What is a managed service provider?

An MSP manages and assumes responsibility for providing a defined set of services to their clients either proactively or as they determine that the services are needed.

Like law firms charge a retainer upfront, most MSPs bill an upfront setup and an ongoing flat or fixed monthly fee, which benefits you by providing you with predictable IT support costs.

MSP’s serve as a “neutral” party that offers you a complete workforce solution while ensuring efficient operation and leveraging multiple technology skill sets to obtain competitive rates.

MSP’s provide delivery and management of network-based services, applications, and equipment.
The market for managed services is forecast to grow about 20 percent annually, according to The Yankee Group, due largely to the need for businesses to be able to budget their expenses more accurately, and allowing them to be more flexible and timely in getting to market and communicate with customers.

So that is what an MSP is……

(To be continued in “What is an MSP?” part 2)

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